Privacy Policy

Effective date: January 6, 2025

At Ya Ruh al-Ruh, your privacy is of utmost importance. This Privacy Policy outlines how we collect, store, and protect your personal data when you engage with our concierge matchmaking services.

What Information Do We Collect?

Personal Data: This includes your full name, contact number, email address, date of birth, and any additional preferences you voluntarily provide during consultation or profile creation.
Client Preferences: We gather data on your relationship goals, lifestyle, values, and other personal criteria to create curated matches.
Technical Data: We collect your device information, IP address, browser type, and timestamps to enhance our website performance and security.
Transaction Data: Payment method, billing address, and confirmation of service purchases are securely handled for invoicing purposes.
Interaction Data: Records of your communications with our team, preferences discussed, and service history are maintained for quality service.
Cookies and Web Analytics: We use cookies to tailor the experience and gather anonymous analytics on site usage.

How Do We Use Your Data?

We collect and process your information to:

Offer tailored matchmaking introductions based on your preferences.
Refine our services by analyzing engagement trends and preferences.
Maintain effective communication and provide customer care.
Inform you of upcoming events, exclusive opportunities, and service updates.
Fulfill legal requirements related to record keeping and transactions.
Protect the integrity and privacy of all community members.

How Do We Protect Your Data?

We take a security-first approach with advanced encryption and strict access controls to safeguard your personal data.

All data transmissions are encrypted using HTTPS protocols.
Our servers undergo routine vulnerability checks and updates.
Only essential personnel have access to sensitive client data.

Your Rights

You maintain full rights over your data and may:

Request access to your stored personal information.
Correct any outdated or incorrect personal data.
Request data removal if it’s no longer necessary.
Control how your data is processed or limit usage.
Transfer your data to another platform, where feasible.

You may reach out to us using the contact information below to exercise these rights.

Who Do We Share Your Data With?

Your privacy is respected at all levels. We may share minimal necessary data with trusted third parties for service optimization:

Payment processors to complete secure transactions.
Technical consultants for maintenance or client support.
Data analysts who help us improve client experiences.

Each partner is contractually bound to strict data confidentiality obligations.

Data Transfer Across Borders

If your personal data needs to be transferred internationally (e.g., when matching with overseas members), we ensure compliance with international data protection standards and take every measure to safeguard it.

Changes to the Privacy Policy

Ya Ruh al-Ruh reserves the right to revise this policy. Changes are published directly on our website, and you will be notified through email or direct communication for major updates.

Contact Information

If you have any inquiries regarding our privacy practices, please contact us at: contact.yaruh@gmail.com or call us at +971 50 984 1051.